Signaling authentication through Transport Layer Security (TLS) The application supports both Cisco VPN 5. The application supports both Cisco SCCP and Session Initiation Protocol (SIP). You can select from more than 24 ring tones.
You can diagnose any call-quality problems by looking up adaptive jitter buffer, acoustic echo cancellation, noise suppression, voice activity detection, packet-loss concealment, automatic gain control, Microsoft Windows generic quality-of-service (GQoS) support, and IP Precedence (differentiated services code point ) audio priority.Īdditional Cisco IP Communicator Features You can choose whether to listen to calls through a headset, through the computer speakers, or through a handset. You can play a prerecorded announcement message that a customer cannot hear to an agent.Īudio codecs include G.722 wideband, G.711a, G711ų, iLBCm G.729a, G.729ab, G.729b (Skinny Client Control Protocol only), and Internet Speech Audio Codec (iSAC) support. You can play a prerecorded message to both an agent and the customer when a contact center call is in session. You have easy access to international numbers by prefixing with a “+” and the country code.Ĭontact Center Supervisors can observe call center agents call activity without the agent or customer being aware. You can hand off calls transparently to another number (for example, a cell phone).
You can stop incoming calls when ringing would be disruptive. You can pick up a call when it is set up as part of a group. You can start an impromptu audio conference with other Cisco Communications Manager endpoints. You can have your calls diverted to your voicemail. The application alerts you immediately when you have voicemail messages waiting to be read. You can use any phone when travelling to a different office. You can have a call made as soon as a line becomes free. You can interrupt a call that is currently taking place. You can quickly call the last dialed number. You can pick up a call placed to a group. You can place a call on hold and then pick it up from any other Cisco Unified Communications Manager endpoint. You can talk with more than one person at the same time. You can transfer a phone call to another number. You can have all of your phone calls forwarded to another number. The application alerts you when another call is waiting and you are on an existing call. You can see who is calling before answering a call. You can make calls to often-used numbers very quickly. The solution offers an efficient way to record calls with Cisco Unified Communications Manager 6.1(3) or later.Ĭisco IP Communicator can handle multiple calls.
In this mode, Cisco IP Communicator offers the highest-quality voice communications capabilities.Ĭisco IP Communicator interoperates with third-party USB telephony handsets.Ĭisco IP Communicator converts a computer into a full-duplex hands-free speakerphone. Table 1 lists features and benefits of Cisco IP Communicator. Help: The online Help feature gives you information about the phone keys, buttons, and features.The phone uses XML to provide a portal to an ever-growing world of features and information. Services: Cisco IP Communicator allows you to quickly access diverse information such as weather, stocks, quote of the day, or any other web-based information.Settings: This key allows you to select from a large number of ringer sounds and background images.The corporate directory integrates with the Lightweight Directory Access Protocol Version 3 (LDAPv3) standard directory. Directories: Cisco IP Communicator identifies incoming calls and messages and categorizes them on the screen, allowing you to return calls quickly and effectively using direct dial-back capability.Messages: This key gives you direct access to your voicemail messages.Five soft keys: These keys dynamically give you call-feature options.Eight line keys: These keys provide telephone lines and direct access to telephony features.This advantage boosts business collaboration and responsiveness and helps organizations keep pace with today’s mobile business environment.Ĭisco IP Communicator is intuitively designed and easy to use, and it delivers convenient access to a broad range of features: When using Cisco IP Communicator remotely, you are not just taking your office phone with you, you continue to have access to the same familiar phone and video telephony services that you have in the office. Cisco IP Communicator is designed for users who require a supplemental telephone when they are away from their desk phone, traveling, or telecommuting.